All users will only be able to log into CCDCS using their primary email address or User Name. If you previously used to log in using a secondary email address on your CCDCS account you must start using either your primary email address or User Name from now on. Please bear this information in mind if you have your login details saved on your browser and update your saved details if they are not set to use your primary email address or User Name. User Names are set by account holders when their accounts are created and are not in the format of an email address.

Please Note a primary email address can only be a Justice, CPS, eJudiciary or CJSM email address.

An update was deployed to DCS on 10.04.26 at 13:18 to resolve the issues linked to: 

• Documents uploaded to DCS not appearing in the review screen
• Notes disappearing from the review screen
• Old versions of PTPH forms appearing / updates within PTPH forms not saving
• Changes to user profiles reverting (e.g. updates to primary locations)

Early monitoring indicates the update has been effective but as this issue has appeared to be intermittent, it is particularly important that if users are still experiencing issues where the action took place after 13:18 on 10.04.26, please log this to the DTS IT Service Desk as soon as practical DTS-ITServiceDesk@justice.gov.uk, please include details of the case and action affected.